ICE Factory Direct Website Review & Ratings + ICE Factory Direct Coupons
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ICE Factory Direct Website Review & Ratings + ICE Factory Direct Coupons

ICE Factory Direct : Products & Services

Super Chexx or Ice Factory Direct is one of the oldest manufacturers of arcade games like Super Chexx that offer a wonderful indoor hockey experience. The company manufactures original products and the equipments are sold directly, at the factory prices. The company manufactures various high quality hockey arcade products like bubble hockey, dome hockey, rod hockey, table hockey etc. that are durable and last very long lasting. The products can be used at homes, bars, arcades and many other places. An amazing thing with this company is that customers who bought an original Chexx bubble hockey game 25 years ago, can still get parts for that game today. As such, many Chexx bubble hockey games from the 1980's are still being played two decades later.

Upon registration, the company may ask you to complete a registration form and provide personally identifiable information. You may also be asked to choose a user ID and password in order to take benefit of certain features the Site may choose to offer, including, but not limited to, Newsletters, Contests, Forums or other services.

ICE Factory Direct : Company Background

The company started manufacturing the various hockey games in the year 1983 and it has been successful business at manufacturing arcade games like bubble and ice hockey for the better part of the past three decades. The games are manufactured in the USA only and the parts used are fully tested and reliable so that the products last much longer and over generations. The company’s factory plant operates in Clarence New York. The indoor hockey gaming trend started a few years after a miraculous victory of US ice hockey team and the company also entered the competition and became one of the top manufacturers.

The company is an official licensed bubble hockey, dome hockey, rod hockey and table hockey game of the National Hockey League, American Hockey League, USA Hockey and Hockey Canada.  A customer can now order fully licensed games with the USA vs CCCP teams from the 1980 Miracle on ICE, Team USA vs Team Canada or any of the 30 current NHL and AHL teams such as Carolina Hurricanes, Chicago Blackhawks, Ottawa Senators, Philadelphia Flyers, Phoenix Coyotes and many other.

ICE Factory Direct : Customer Feedback & Reviews

There are a few reviews about the products the company sells but the few that exists are positive. The company sells costlier products but the quality and durability makes it worth it. Most user reviews indicate that the games are loved by the families as well as visitors and are a lot more fun than one can expect to derive from just a simple hockey game. There are some complaints as well, regarding the wear off of some components with time, but overall the company’s products deserve four and a half stars.

ICE Factory Direct : Business Credibility & Trustworthiness

The company is not available in the database of the Better Business Bureau which is somewhat surprising taking into account the long term operating time of the business. There is hardly any media coverage associated with the company either and no awards could be linked to the site or the company operating it. The products are registered and licensed but the company in particular doesn’t have any accreditations or certifications to boast about.

The company however states that any claim relating to the use of its site, its materials and any sales are governed by the laws of the State of New York, without regard to conflict of laws rules and New York will be the sole jurisdiction and venue for any litigation arising from the use of or orders made on the site.

ICE Factory Direct : Website Popularity & Google Ranking

The company’s website’s old age is a deciding factor in building its search engine reputation but it’s not exactly like that if one takes a look at the Alexa reports and other deciding factors. The site has a global traffic ranking of 1,388,724 and has only 30 other sites associated with it. The website gets nearly 55 percent of bounces only and the site’s 77 percent users are from US. The Google page rank of the site was found out to be 3 out of 10 and the site receives a monthly traffic amounting to 1465 unique visits.

ICE Factory Direct : Social Media Presence

The company is quite old but still it has easily adapted to the modern ways of promotion and marketing using the social media sites like Facebook. The site is present on Facebook and also shows a Pinterest button for the users linking the site to it. The Facebook page of the website shows 1,584 user likes and is frequently updated on nearly a daily basis. There are no other pages that could be traced out from the site proving its presence on any other social media sites.

ICE Factory Direct : Website Security & Safety

The payment and checkout pages are fully encrypted and protected against any illegal activities with the use of appropriate security protocols as is suggested by a trial booking at the site. The Google diagnostics report for the site is also positive and clears the website’s name from any such activity as spamming or distribution of malicious software or malware. The site wasn’t found involved in any such illegal activity since the last 90 days by Google and hence it has been tagged as not suspicious by it.

ICE Factory Direct : Pricing & Packages

The company offers hockey games of various types and designs as well as different genre based. The games are based on hockey matches that made history and were famous among the people and are manufactured for rough handlings as well and this is the reason why the prices are higher than the competition . The components used in the machines are very durable and the company even offers the component replacements of its earliest machines as well. A random machine costs more or less around the amount $2300.

Super Chexx however states that in regards to these prices and availability, they are subject to change without notice.  In the event a product is listed at an incorrect price due to a typographical error, entry error or error in pricing information received from their suppliers, they shall have the right to refuse or cancel any orders placed for said product(s).

ICE Factory Direct : Shipping Rates & Policies

The company provides shipping of all the products it sells. The machines manufactured and being sold is mostly made up of delicate components so the company takes its shipping procedures seriously. All the shipping prices listed are for single game only and multiple product orders incur extra charges on the part of the user. Shipping is only available for the USA and Canada and the company is a registered importer in Canada. The company also provides an option of picking up of the products from its factory outlet itself.

ICE Factory Direct : Payment Methods Accepted

A trial registration and booking at the site indicates the various payment modes accepted by the site. The site accepts only credit cards and no other payment mode and it even gives an option for saving the credit card information of the users registered to the site. The site accepted nearly all the major known credit card types like Master Card, Visa cards, American Express as well as Discover cards.

ICE Factory Direct : Returns, Refunds & Exchange Policy

The company has clearly listed return policies and as the products are heavy items and can be transported via freighters only, the returns to the company might not come as cheap as the company charges 15% restocking fee and the freighter charges are also to be paid by the customers only. The returned game should be in a new condition only and the returns are accepted only within the first 30 days of the purchase. Apart from the stock fee, the price of the item is refunded to the buyer.

The company also states that new games can be returned in new condition within 30 days for a refund and the 15% re-stock fee also applies.  However, all freight costs are the responsibility of the customer.  An customer must also contact their staff prior to any returns and request RMA #.

ICE Factory Direct : Product images & screenshots
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